Rental Coordinator – Fort Worth, TX
This position will be remote until our Fort Worth, TX facility is built at the end of 2022.
The Sales Rental Coordinator at Premier Truck Rental (PTR) is a key support role to our Inside and Outside Sales Representatives. S/he will be directly involved with customers and is tasked with representing PTR and exemplifying excellent customer service. Position is hourly, some overtime required at times, profit sharing bonus available.
Essential Duties and Responsibilities
- Bend over backwards to provide excellent customer service to our customers.
- Ensure quotes are input into the system with accuracy, and follow-up calls are executed in a timely manner.
- Effectively communicate between customer, inside sales, and other departments as needed to ensure quick response to customer requests.
- Utilize CRM to compile and analyze data with accuracy.
- Manage task schedules for ISR (Inside Sales Rep) and OSR’s (Outside Sales Rep) within assigned sales territory.
- Coordinate On-Rent and Off-Rent notices, ensuring all delivery and pickup details are accurate and accounting, service, and sales departments have all pertinent information.
- Generate contracts, and manage renewal schedules with ISR. Communicate rate increase details with ISR.
- Pursue and complete government bid and vendor application opportunities
- Process on-boarding paperwork for new customers, including insurance requirements, and credit applications.
- Identify and arrange the swap of equipment from customers meeting the PTR de-fleeting criteria.
- Serve as part of back-up phone coverage team.
- Experience working in an administrative, customer service role
- Excellent organization skills, detailed oriented and a passion for customer service
- Able to multi-task and prioritize
- Excellent Microsoft Word, Excel and Outlook skills
- Thrive in a fast-paced, team-oriented environment
- Medical, Dental and Vision Benefits (eligible Day 1)
- 401K with match (eligible after 90 days)
- Generous Profit-Sharing Program (eligible after 1 year)
- Full On-Site Gym and Wellness Coach/Trainer available during the workday
- Auto, Tire, Car Detailing Discounts
- Yearly Stipend for PTR Gear/Swag
- AND MUCH MORE!